If you placed an order with us and you want to check the current status or send additional information, please introduce the email address used on the order form and the complete order number (Example: BUS1234US). These can be found in the order confirmation email sent by us when the order was submitted.
We would like to inform you that due to a high work load in the Vital Records offices and the United States Postal Service as well as the Winter holidays, the processing and delivery time of certificates may be increased.
Because of this, we ask for your understanding and in case the certificate ordered is needed by a specific date to please let us know as soon as possible via the MY ORDER section of our website so we can find out if you will be able to receive the certificate before the needed date. We appreciate your understanding.
Please take into note that orders for vital records will vary depending numerous factors including:
Please feel free to contact us if you have any questions. - ¡También ofrecemos ayuda en Español!