If you placed an order with us and you want to check the current status or send additional information, please introduce the email address used on the order form and the complete order number (Example: BUS1234US). These can be found in the order confirmation email sent by us when the order was submitted.

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Weather Advisory: Hurricane Irma

As Hurricane Irma reaches South Florida, all public offices have been closed as a state of emergency was declared.
We are anticipating delays in mail services throughout the affected region and would affect current and future orders.
Due to this, it is possible that there will be delays in receiving your certificate from both the Vital Records office and through the United States Postal Service.


If you have sent in the required documents and not received your certificate yet: you can check with the Vital Records office. We can provide you with the correct phone number to the office corresponding with your order.


Weather Advisory: Hurricane Harvey

Although Harvey has been downgraded to a tropical storm, Texas is still receiving heavy rainfall. Due to this, it is possible that there will be a delay in receiving your certificate from both the Vital Records office and through the United States Postal Service.


If you have sent in the required documents and not received your certificate yet: it is possible there has been a delay and you can check with the Vital Records office, we can provide you with the correct phone number to the office corresponding with your order.


Please take into note that orders for vital records will vary depending numerous factors including:

Please feel free to contact us if you have any questions. - ¡También ofrecemos ayuda en Español!